Karfo LIMITED WARRANTY
Updated: May 17, 2024
LIMITED PRODUCT WARRANTY

Your Karfo Ecostar S1 product (the “Karfo Product”) is covered by an Foshan UDM Appliances Co., Ltd. Standard 1 year Limited Warranty*. Subject to the “Terms of Warranty Coverage” set out below, if your Karfo Product has a defect in Karfo Product material or workmanship within the applicable warranty period, Karfo will arrange to have your original Karfo Product returned to us and deliver a comparable replacement to you or will apply another remedy as described below.
*Your Karfo Product comes with a Standard 1-year Limited Warranty (the “Standard Warranty”) commencing on the date that (i) your Karfo Product is shipped by Karfo to the address designated in your order (in the case of an online purchase) or (ii) your Karfo Product is purchased in person from a authorized retail outlet, as applicable, (in either case, the “Product Shipment Date”). The Standard Warranty can be extended for an additional 2 years with the valid purchase of KarfoCare (the “Extended Warranty”) within one year of the Product Shipping Date.
For warranty purposes, “Purchaser” means (i) in the case of a purchase for personal use, the original purchaser of the Karfo Product as evidenced by the original sales receipt or (ii) in the case of a purchase of the Karfo Product as a gift, the recipient of the gift as designated by the original purchaser at the time of an online purchase or as evidenced by a gift receipt in the case of an in person gift purchase through an authorized retail outlet, as applicable.
To register your Karfo Product and/or purchase KarfoCare: Go to ecoecokarfo.com/pages/get-started. The Standard Warranty and Extended Warranty are non-transferable and Proof of Purchase (as defined below) from Karfo or an authorized reseller of Karfo is required for warranty registration.

Karfo CONTACT INFORMATION
Website: https://ecoecokarfo.com
Warranty Claims Contact: info@ecoecokarfo.com
Hours of Operation: M-F 8am-4pm (Pacific time)
Head Office Address: Room 903, Building 5, Zhifu Bailiyuan, No. 28, Nanguo West Road, Damen Community, Daliang Subdistrict, Shunde District,Foshan City, Guang Dong, P.R. China
 
Karfo LIMITED PRODUCT WARRANTY
INTRODUCTION TO THE WARRANTY
For the purposes of this limited warranty, please note the Jurisdiction (as defined below) for which such limited warranty is applicable.
"Jurisdiction" means:
the China only, not including any other U.S. territories, commonwealths, possessions and
any province or territory of Canada ("Canada", together with the USA, collectively referred to as "North America"),
as applicable to the Purchaser of a Karfo Product.

TERMS OF WARRANTY COVERAGE

Karfo provides warranty coverage as further described below and is limited to the terms and conditions hereof:

Karfo hereby provides the Standard Warranty and Extended Warranty, as applicable, against defects in Karfo Product materials and workmanship. The Standard Warranty and Extended Warranty are offered only on Karfo Product purchased and used in North America and are the sole and exclusive warranties provided by Karfo for any Karfo Product. Warranty protection excludes any accessories to the Karfo Product hardware units.
The Standard Warranty is non-transferable and commences on the applicable Product Shipment Date (the “Warranty Commencement Date”) and ceases upon the 1-year anniversary of the Warranty Commencement Date (the “Standard Warranty Period”) unless extended as provided herein. 
The Standard Warranty can be extended for an additional 2 years with the purchase of KarfoCare (the “Extended Warranty”) within one year of the Product Shipping Date.
The Extended Warranty is non-transferable and commences on the Product Shipment Date (the “Extended Warranty Commencement Date”) and ceases upon the 3-year anniversary of the shipping date (the “Extended Warranty Period”).
Proof of Purchase is required to create a valid warranty claim.  The only acceptable Proof of Purchase are (i) an original or copy of the sales receipt or gift receipt for the Karfo Product, or (ii) an invoice from an authorized reseller or partner, showing the Karfo Product, payment and date of purchase. Product registration is not sufficient to meet the Proof of Purchase requirement.  
In the event the Standard Warranty Period or the Extended Warranty Period (as applicable) for the Karfo Product has expired or if the Karfo Product does not qualify for a Standard Warranty and/or Extended Warranty service, repair, reimbursement or replacement, Purchasers may still buy replacement parts or have Karfo Products repaired by an authorized Karfo Product service facility. Please contact Karfo at info@ecoecokarfo.com for more information.
 
EFFECT OF THE WARRANTY
Within the Standard Warranty Period and/or Extended Warranty Period, as applicable, Karfo may, at its sole discretion:
replace the Karfo Product entirely, either with a new or refurbished Karfo Product, at no additional charge to the Purchaser (other than applicable shipping fees that may apply);
repair the Karfo Product with new or refurbished parts at no charge to the Purchaser (other than applicable shipping fees);
reimburse the Purchaser the amount of the original purchase price (a "Reimbursement"); or
replace defective parts that meet the performance specifications of new parts for any applicable Karfo Product.
Only Karfo or Karfo approved accessories and replacement parts are authorized for use with any Karfo Product. The use of any non-Karfo or non-Karfo approved accessories or replacement parts with any Karfo Product voids any warranty which may be in effect and applicable to such Karfo Product.
All exchanged or substituted parts and products replaced under warranty shall become the property of Karfo. Repaired or replaced Karfo Product or parts provided under warranty will be warranted by Karfo for the remaining time of the original Standard Warranty Period or Extended Warranty Period, as applicable. Any Karfo approved accessories or replacement parts purchased separately by a consumer will be subject to separate warranty coverage applicable to such purchased accessories or replacement parts and are not covered under this Limited Product Warranty.
In the event replacement Karfo Product parts or replacement Karfo Product units are not available for any reason at the time a valid warranty claim is submitted by a Purchaser, Karfo may, in its sole discretion, provide a Reimbursement of the purchase price for the Karfo Product. Any such Reimbursement to the Purchaser shall be in full satisfaction with any applicable warranty claim and of Karfo’s obligation to the Purchaser under this Limited Product Warranty. This provision of a Reimbursement terminates any further warranty coverage for such applicable Karfo Product.
 
PRODUCT WARRANTY LIMITATIONS
Karfo’s obligation to the Purchaser regarding the warranty for any Karfo Product is limited to the repair or replacement of any defective Karfo Product or parts (as applicable) or the Reimbursement of the purchase price of any defective Karfo Product, pursuant to the terms and conditions of the Standard Warranty and/or Extended Warranty, as applicable.
The Standard Warranty and/or Extended Warranty is only valid for Karfo Product purchased and used in North America and shall not extend to any Karfo Products(s):
not purchased in North America, and
purchased in North America but which are used or transferred outside any Jurisdiction thereof for any period of time.
The Standard Warranty and/or Extended Warranty is not applicable to any purchase of a Karfo Product for commercial or institutional use (such as in a hotel, office, restaurant, congregate living facility or other business capacity).
The Standard Warranty and/or Extended Warranty excludes any defects or damages caused by (i) the placement of unapproved materials (non Karfo approved materials) in the Karfo Product and/or (ii) the use of accessories, replacement parts or repair services other than those that have been expressly authorized by Karfo pursuant to the terms hereof.
To the maximum extent permitted by applicable law, no other warranties, express or implied, are made by Karfo or are authorized to be made on behalf of Karfo by any retailer, agent, distributor, or other party with respect to any Karfo Product to any Purchaser.
The Standard Warranty and/or Extended Warranty shall be rendered null and void, and of no further force or effect, and will provide no warranty coverage with regard to a Karfo Product for any of the following reasons, without limitation:
Karfo Product requiring maintenance or replacement due to normal wear and tear, rust, stain, corrosion, age or Karfo Product damaged due to any improper or discouraged use, mishandling, negligence, excessive wear and tear, including damages caused by maintaining, operating or using the Karfo Product in a manner not consistent with, not in accordance with, or not contemplated by the instruction manual provided by Karfo with the Karfo Product, or by otherwise failing to follow operating, care, safety, or cleaning instructions contained therein;
Karfo Product where the Karfo Product number, model or serial number has been removed, replaced, altered or rendered illegible;
Karfo Product which have been altered, modified and repaired in any way not expressly authorized in the instruction manual provided by Karfo with the Karfo Product or by any party not authorized by Karfo as an authorized Karfo Product service facility;
LCD or other read-out displays on Karfo Product attributable to non-manufacturer defects such as mishandling during transportation, drops, spills, submersion or exposure to extreme temperature or pressure;
Cosmetic damages (examples include, but are not limited to, scratches, imprint/water marks, cracks and dents, stains, etc.);
Karfo Product that have been damaged directly or indirectly from the use of any third-party product that has not been expressly approved by Karfo for use with the Karfo Product;
Karfo Product damaged as a result of acts of nature e.g. fire, flood, or lightning;
Karfo Product  damaged as a result of connection to irregular current or voltage sources, or use with any electric or other current or voltage other than that marked on the Karfo Product, or in any instruction manual provided by Karfo with the Karfo Product;
Karfo Product for which the applicable warranty period has expired;
Karfo Product not purchased from Karfo or through a Karfo authorized reseller or partner (for example, purchases from non-authorized sellers online, at auction, private sale, or otherwise, such as, without limitation, eBay® and other independent e-commerce sites not authorized by Karfo);
Karfo Product shipped by the Purchaser to Karfo without using a Karfo approved shipping label which are subsequently lost, misdelivered or damaged in transit;
Karfo Product for which a Reimbursement has been provided as a final remedy to a warranty claim.
 
WARRANTY DISCLAIMERS;LIMITATIONS OF REMEDIES;ACKNOWLEDGEMENTS
 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PURCHASER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE AS PROVIDED BY THE PROVISIONS, TERMS AND CONDITIONS HEREOF.
 
NONE OF Karfo, ITS PARENT OR OTHER HOLDING COMPANIES, SUBSIDIARIES, AFFILIATES, AUTHORIZED RESELLERS AND PARTNERS AND AUTHORIZED SERVICE PROVIDERS, OR ANY OFFICERS, DIRECTORS, AGENTS, OR EMPLOYEES THEREOF, SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES OR LOSSES FROM TRAVEL, LOST TIME, PERISHABLE GOODS, DAMAGES FOR LOSS OF REVENUE, BUSINESS, PROFITS, GOODWILL OR CONTRACTS, BUSINESS INTERRUPTION, OR ANY OTHER PECUNIARY LOSS, ANY COSTS, EXPENSES OR OTHER CLAIMS FOR COMPENSATION RESULTING FROM SUCH LOSS), OR ANY OTHER LOSS OR DAMAGES ARISING OUT OF ANY MALFUNCTION OF ANY PRODUCT OR OTHER DAMAGES RESULTING FROM THE USE OF THE Karfo PRODUCT, WHETHER IN CONTRACT, TORT, CIVIL LIABILITY OR OTHERWISE. NOTE: SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY OR EXCLUSIONS OF AN IMPLIED WARRANTY, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO A PURCHASER RESIDING IN THOSE PARTICULAR JURISDICTIONS.
 
IT IS UNDERSTOOD AND AGREED BY THE PURCHASER UPON PURCHASE OF A Karfo PRODUCT THAT, EXCEPT AS EXPRESSLY STATED HEREIN, Karfo IS NOT MAKING AND HAS NOT AT ANYTIME MADE ANY WARRANTIES, CONDITIONS OR REPRESENTATIONS OF ANY KIND OR CHARACTER, EXPRESS, IMPLIED, OR LEGAL, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, WITH RESPECT TO THE Karfo PRODUCT, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES, CONDITIONS OR REPRESENTATIONS AS TO MERCHANTABILITY, QUALITY, DURABILITY, TITLE OR FITNESS FOR A PARTICULAR PURPOSE.
 
THE PURCHASER ACKNOWLEDGES THAT THE PURCHASER IS INFORMED AND IS AWARE OF HIS/HER RIGHTS AND OBLIGATIONS UNDER ANY APPLICABLE FEDERAL, STATE, PROVINCIAL, TERRITORIAL, LOCAL, MUNICIPAL, OR OTHER LAWS WITHIN THE JURISDICTION GOVERNING THE PURCHASE AND USE OF THE Karfo PRODUCT. THROUGH THIS WARRANTY, Karfo PROVIDES LIMITED AND SPECIFIED RIGHTS TO THE PURCHASER IN CONNECTION WITH THE Karfo PRODUCT. PURCHASER MAY ALSO HAVE OTHER APPLICABLE RIGHTS WITH REGARD TO THE Karfo PRODUCT AND WARRANTY WHICH VARY FROM JURISDICTION TO JURISDICTION AND WHICH ARE NOT OTHERWISE SET FORTH HEREIN.
 
IF ANY PROVISIONS OF THIS WARRANTY ARE ADJUDGED TO BE ILLEGAL, INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS OF THE WARRANTY SHALL CONTINUE IN FULL FORCE AND EFFECT.
 
SUBMITTING A WARRANTY CLAIM
Please follow these instructions to receive the fastest possible warranty service:
Karfo has extensive FAQ’s hosted on our website ecoecokarfo.com, troubleshooting guides and customer support videos available online. Before reaching out to our service and support team directly, please visit us here: ecoecokarfo.com to access this information.
If you are unable to solve the issue please contact us or fill out a warranty claim here: https://ecoecokarfo.com/pages/warranty-101. Please have the model, serial number and Proof of Purchase or Karfo Product registration information available to share with our customer service and support team when they reach out to you.
During the applicable warranty period, if a Karfo Product, or one of its parts, qualifies for replacement or service under the warranty, please visit us online here to begin the warranty claims process or contact our customer service and support team directly at info@ecoecokarfo.com for further instructions on the warranty claims process, or to otherwise address any steps to repair and /or replace the Karfo Product or part. 
If it is determined that a replacement Karfo Product or part is necessary, shipping arrangements can be made directly with our customer service and support team. Please note that turnaround time to address warranty claims can take between 5-10 business days, plus shipping time, depending on your location and the type of damage or warranty claim.
For additional protection of the Karfo Product and to ensure secure handling when it is being returned for any warranty repair or replacement, Karfo requires that you use a Karfo shipping label or a traceable, insured delivery service. Karfo is not responsible for any damage while a Karfo Product is in transit or for Karfo Product not returned directly to Karfo or a designated authorized Karfo Product service facility.
 
Karfo SUBSCRIBE & SAVE PLAN LIFETIME WARRANTY (the “Lifetime Warranty”)
Updated: May 17TH, 2024
Your Karfo Ecostar S1 product (the “Karfo Product”) is covered by the Lifetime Warranty if you are an Active Member of the Karfo Subscribe and Save Plan (the “LSP”).  Please refer to the Karfo Terms of Service for LSP Terms and Conditions.
INTRODUCTION TO THE WARRANTY
For the purposes of this Lifetime Warranty, please note the Jurisdiction (as defined below) for which such Lifetime Warranty is applicable.
"Jurisdiction" means:
China only, not including any other U.S. territories, commonwealths, possessions and
any province or territory of Canada ("Canada", together with the USA, collectively referred to as "North America"),
as applicable to an Active Member of the LSP. 
 
For the purposes of this Lifetime Warranty, please note that any reference to Purchaser herein means an Active Member of the LSP.  Please refer to the Karfo Terms of Service for LSP Terms and Conditions.

TERMS OF WARRANTY COVERAGE
Karfo provides warranty coverage as further described below and is limited to the terms and conditions hereof:
Karfo will repair or replace at its option any Karfo Product it determines to be defective in materials or workmanship. The warranty will be in effect for the lifetime of the Karfo Product and is available only to Active Members of the LSP.  Please refer to the Karfo Terms of Service for LSP Terms and Conditions.

EFFECT OF THE WARRANTY
Karfo may, at its sole discretion:
replace the Karfo Product entirely, either with a new or refurbished Karfo Product, at no additional charge (other than applicable shipping fees that may apply);
repair the Karfo Product with new or refurbished parts at no charge (other than applicable shipping fees);
reimburse the amount of the original purchase price (a "Reimbursement"); or
replace defective parts that meet the performance specifications of new parts for any applicable Karfo Product.
Only Karfo or Karfo approved accessories and replacement parts are authorized for use with any Karfo Product. The use of any non-Karfo or non-Karfo approved accessories or replacement parts with any Karfo Product voids any warranty which may be in effect and applicable to such Karfo Product.
All exchanged or substituted parts and products replaced under warranty shall become the property of Karfo. Repaired or replaced Karfo Product or parts provided under warranty will be warranted by this Lifetime Warranty.
In the event replacement Karfo Product parts or replacement Karfo Product units are not available for any reason at the time a valid warranty claim is submitted by a Purchaser, Karfo may, in its sole discretion, provide a Reimbursement of the purchase price for the Karfo Product. Any such Reimbursement to the Purchaser shall be in full satisfaction of any Lifetime Warranty claim and of Karfo’s further obligation to the Purchaser under this Lifetime Warranty. This provision of a Reimbursement terminates any further warranty coverage for such applicable Karfo Product.

PRODUCT WARRANTY LIMITATIONS
Karfo’s obligation to the Purchaser regarding the warranty for any Karfo Product is limited to the repair or replacement of any defective Karfo Product or parts (as applicable) or the Reimbursement of the purchase price of any defective Karfo Product, pursuant to the terms and conditions of this Lifetime Warranty.
This Lifetime Warranty is only valid for Karfo Product purchased and used in North America and shall not extend to any Karfo Products(s):
not purchased in North America, and
purchased in North America but which are used or transferred outside any Jurisdiction thereof for any period of time.
This Lifetime Warranty is not applicable to any purchase of a Karfo Product for commercial or institutional use (such as in a hotel, office, restaurant, congregate living facility or other business capacity).
This Lifetime Warranty excludes any defects or damages caused by (i) the placement of unapproved materials (non Karfo approved materials) in the Karfo Product and/or (ii) the use of accessories, replacement parts or repair services other than those that have been expressly authorized by Karfo pursuant to the terms hereof.
To the maximum extent permitted by applicable law, no other warranties, express or implied, are made by Karfo or are authorized to be made on behalf of Karfo by any retailer, agent, distributor, or other party with respect to any Karfo Product to any Purchaser.
This Lifetime Warranty shall be rendered null and void, and of no further force or effect, and will provide no warranty coverage regarding a Karfo Product for any of the following reasons, without limitation:
Karfo Product requiring maintenance or replacement due to normal wear and tear, rust, stain, corrosion, age or Karfo Product damaged due to any improper or discouraged use, mishandling, negligence, excessive wear and tear, including damages caused by maintaining, operating or using the Karfo Product in a manner not consistent with, not in accordance with, or not contemplated by the instruction manual provided by Karfo with the Karfo Product, or by otherwise failing to follow operating, care, safety, or cleaning instructions contained therein;
Karfo Product where the Karfo Product number, model or serial number has been removed, replaced, altered or rendered illegible;
Karfo Product which have been altered, modified and repaired in any way not expressly authorized in the instruction manual provided by Karfo with the Karfo Product or by any party not authorized by Karfo as an authorized Karfo Product service facility;
LCD or other read-out displays on Karfo Product attributable to non-manufacturer defects such as mishandling during transportation, drops, spills, submersion or exposure to extreme temperature or pressure;
Cosmetic damages (examples include, but are not limited to, scratches, imprint/water marks, cracks and dents, stains, etc.);
Karfo Product that have been damaged directly or indirectly from the use of any third-party product that has not been expressly approved by Karfo for use with the Karfo Product;
Karfo Product damaged as a result of acts of nature e.g. fire, flood, or lightning;
Karfo Product damaged as a result of connection to irregular current or voltage sources, or use with any electric or other current or voltage other than that marked on the Karfo Product, or in any instruction manual provided by Karfo with the Karfo Product;
Karfo Product returned shipped to Karfo without using a Karfo approved shipping label which are subsequently lost, misdelivered or damaged in transit;
Karfo Product for which a Reimbursement has been provided as a final remedy to a warranty claim.
WARRANTY DISCLAIMERS; LIMITATIONS OF REMEDIES; ACKNOWLEDGEMENTS
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PURCHASER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE AS PROVIDED BY THE PROVISIONS, TERMS AND CONDITIONS HEREOF.
NONE OF Karfo, ITS PARENT OR OTHER HOLDING COMPANIES, SUBSIDIARIES, AFFILIATES, AUTHORIZED RESELLERS AND PARTNERS AND AUTHORIZED SERVICE PROVIDERS, OR ANY OFFICERS, DIRECTORS, AGENTS, OR EMPLOYEES THEREOF, SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES OR LOSSES FROM TRAVEL, LOST TIME, PERISHABLE GOODS, DAMAGES FOR LOSS OF REVENUE, BUSINESS, PROFITS, GOODWILL OR CONTRACTS, BUSINESS INTERRUPTION, OR ANY OTHER PECUNIARY LOSS, ANY COSTS, EXPENSES OR OTHER CLAIMS FOR COMPENSATION RESULTING FROM SUCH LOSS), OR ANY OTHER LOSS OR DAMAGES ARISING OUT OF ANY MALFUNCTION OF ANY PRODUCT OR OTHER DAMAGES RESULTING FROM THE USE OF THE Karfo PRODUCT, WHETHER IN CONTRACT, TORT, CIVIL LIABILITY OR OTHERWISE. NOTE: SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY OR EXCLUSIONS OF AN IMPLIED WARRANTY, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO A PURCHASER RESIDING IN THOSE PARTICULAR JURISDICTIONS.
IT IS UNDERSTOOD AND AGREED BY THE PURCHASER UPON PURCHASE OF A Karfo PRODUCT THAT, EXCEPT AS EXPRESSLY STATED HEREIN, Karfo IS NOT MAKING AND HAS NOT AT ANYTIME MADE ANY WARRANTIES, CONDITIONS OR REPRESENTATIONS OF ANY KIND OR CHARACTER, EXPRESS, IMPLIED, OR LEGAL, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, WITH RESPECT TO THE Karfo PRODUCT, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES, CONDITIONS OR REPRESENTATIONS AS TO MERCHANTABILITY, QUALITY, DURABILITY, TITLE OR FITNESS FOR A PARTICULAR PURPOSE.
THE PURCHASER ACKNOWLEDGES THAT THE PURCHASER IS INFORMED AND IS AWARE OF HIS/HER RIGHTS AND OBLIGATIONS UNDER ANY APPLICABLE FEDERAL, STATE, PROVINCIAL, TERRITORIAL, LOCAL, MUNICIPAL, OR OTHER LAWS WITHIN THE JURISDICTION GOVERNING THE PURCHASE AND USE OF THE Karfo PRODUCT. THROUGH THIS WARRANTY, Karfo PROVIDES LIMITED AND SPECIFIED RIGHTS TO THE PURCHASER IN CONNECTION WITH THE Karfo PRODUCT. PURCHASER MAY ALSO HAVE OTHER APPLICABLE RIGHTS WITH REGARD TO THE Karfo PRODUCT AND WARRANTY WHICH VARY FROM JURISDICTION TO JURISDICTION AND WHICH ARE NOT OTHERWISE SET FORTH HEREIN.
IF ANY PROVISIONS OF THIS WARRANTY ARE ADJUDGED TO BE ILLEGAL, INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS OF THE WARRANTY SHALL CONTINUE IN FULL FORCE AND EFFECT.
SUBMITTING A WARRANTY CLAIM
Please follow these instructions to receive the fastest possible warranty service:
Karfo has extensive FAQ’s hosted on our website ecokarfo.com, troubleshooting guides and customer support videos available online. Before reaching out to our service and support team directly, please visit us here: ecokarfo.com to access this information.
If you are unable to solve the issue please contact us or fill out a warranty claim here: https://ecokarfo.com/pages/warranty-101. Please have the model, serial number and Proof of Purchase or Karfo Product registration information available to share with our customer service and support team when they reach out to you.
During the warranty period, if a Karfo Product, or one of its parts, qualifies for replacement or service under this Lifetime Warranty, please visit us online here to begin the warranty claims process or contact our customer service and support team directly at info@ecoecokarfo.com for further instructions on the warranty claims process, or to otherwise address any steps to repair and /or replace the Karfo Product or part. 
If it is determined that a replacement Karfo Product or part is necessary, shipping arrangements can be made directly with our customer service and support team. Please note that turnaround time to address warranty claims can take between 5-10 business days, plus shipping time, depending on your location and the type of damage or warranty claim.
For additional protection of the Karfo Product and to ensure secure handling when it is being returned for any warranty repair or replacement, Karfo requires that you use a Karfo shipping label or a traceable, insured delivery service. Karfo is not responsible for any damage while a Karfo Product is in transit or for Karfo Product not returned directly to Karfo or a designated authorized Karfo Product service facility.